Return & Refund Policy

At Trynovvo, we want you to be happy with your purchase. If your item arrives defective or develops a defect shortly after delivery, we will work with you to make it right.

7-Day Defect Policy

To be eligible for a return due to a defective product, you must contact us within 7 days from the date your order is marked as delivered.

You must provide clear proof of the defect, such as photographs or videos showing the issue. We may also request your order number and additional information to help us verify the defect.

Returning a Defective Item

Once your return request has been approved, we will provide you with instructions on how and where to return the defective item.

Please do not send an item back without first contacting us and receiving return instructions.

The item must be returned to us before a replacement can be issued.

Replacements

Once we receive and verify the defective item, we will send you a new replacement item.

Our defective-product policy is primarily a replacement policy rather than a cash refund policy. If you report an issue more than 7 days after delivery, the item may no longer be eligible for return or replacement under this policy.

Non-Defective Items

We do not accept returns or replacements simply because of a change of mind, incorrect preference, or other reasons unrelated to a product defect, unless otherwise required by applicable law.

Contact Us

If you believe you have received a defective product, please contact us within 7 days of delivery and include:

• Your order number
• A description of the defect
• Clear photos or videos showing the defect

We will review your request and provide the next steps.

Trynovvo reserves the right to reject claims where sufficient evidence of a defect cannot be provided. Nothing in this policy limits any rights you may have under applicable consumer protection laws.